The latest upgrade of Vacu-Lug’s VMS system has added a self-authorisation function, which allows customers to validate and authorise any work that has been carried out on their vehicles from their own computer.
This development means that customers wishing to use this added function are able to accept or reject their own pending authorisations and query transactions if necessary. Vacu-Lug’s VMS system provides complete transparency and takes away the hassle of having to deal with suppliers directly.
Peace of mind is also assured, as the customer can be confident that no work will be invoiced without their authorisation. Through the system, detailed daily reports are sent to each customer, which can be accessed through their unique log-in. Where a customer queries a job or requires more detail, they simply fill in a comments box which is automatically sent back to the VMS team for clarification.
Although originally intended for recharging vehicles not on contract or for those extra vehicles added on an ad hoc basis to a fixed price contract, self-authorisation has now been adapted to work for pay-as-you-go customers as well, thus allowing them to control expenditure of all the vehicles within their fleet.
Adding comments through the secure web portal ultimately saves customers time – removing the need to make a phone call or write an email – while still providing a detailed trail which is held within the system.
“This latest development means customers can keep a close handle on tyre jobs being carried out within their fleet, improving consistency and preventing errors, while at the same time giving absolute transparency – all in one package,” said Gary Johnson, Vacu-Lug’s Commercial Manager. “The information is available to access entirely at the user’s own convenience 24 hours a day, 365 days a year. This gives Vacu-Lug customers ultimate control over their own tyre management, as they always have the final approval.”
For more information: www.vaculug.com